Customer Service
Answers questions while you sleep.
Answers customer questions across website chat, email, and SMS. Trained on your FAQ and policies. Escalates anything ambiguous to you. Logs every conversation. Handles refunds, scheduling, troubleshooting.
What it does
- Website chat, email, and SMS
- Trained on your FAQ, policies, product docs
- Escalates ambiguous cases to you
- Logs every conversation
- Handles refunds, reschedules, troubleshooting
Best for
E-commerce, SaaS, service businesses with repeat customers.
What you provide
- Your FAQ doc or knowledge base
- Policies (refunds, scheduling, etc.)
- Product or service docs
- Slack/SMS for escalations
The math
You save $36,000–$54,000
every year.
Plus benefits a human can't match
The math
What customer service
costs elsewhere.
Same outcome, different price tags. Generic categories — we won't trash competitors by name.
| How most people do it | Monthly |
|---|---|
In-house customer service rep Plus benefits, training, time zone gaps | $4,000–$5,500/mo |
Outsourced BPO support team Per-ticket fees; off-brand voice | $1,500–$3,500/mo |
DIY helpdesk SaaS + your time Plus 5+ hrs/week you handle escalations | $39–$150/mo |
Veltari Customer Service 24/7 coverage in your voice. Escalates to Slack/email/Teams. Zero hours from you. | $1,297/mo |
No setup-fee surprises. No long contracts. No per-meeting or per-message fees. One flat monthly. Cancel any time after the two-month minimum.
What clients say
“Our customers are in three time zones. Before Veltari, half were waiting hours for replies. Now everything gets handled instantly and only the weird stuff lands in my inbox.”
Investment
+ $800 one-time setup
- Built and deployed in 48 hours
- Weekly performance report
- Unlimited tweaks within scope
- Two-month minimum, then month-to-month
Your first month is just the $800 setup — monthly billing begins in month two.
FAQ
What if a customer asks something unusual?
The agent escalates to you via Slack or SMS within seconds. You stay in the loop on edge cases.
Does it remember conversations?
Yes. Every conversation is logged with full context, so follow-ups feel continuous.