GrowthReplaces · Support rep / VA
Customer Service
Answers questions while you sleep.
Answers customer questions across website chat, email, and SMS. Trained on your FAQ and policies. Escalates anything ambiguous to you. Logs every conversation. Handles refunds, scheduling, troubleshooting.
Saves you
25–40 hours/wk
Saves you
$3,000–$4,500/mo
Annually
$36,000–$54,000/yr
What it does
- Website chat, email, and SMS
- Trained on your FAQ, policies, product docs
- Escalates ambiguous cases to you
- Logs every conversation
- Handles refunds, reschedules, troubleshooting
Best for
E-commerce, SaaS, service businesses with repeat customers.
What you provide
- Your FAQ doc or knowledge base
- Policies (refunds, scheduling, etc.)
- Product or service docs
- Slack/SMS for escalations
The math
You save $36,000–$54,000
every year.
The traditional way
Full-time support rep ($40–$55K/yr + benefits)
$4,000–$5,500/mo
Plus hiring, training, turnover risk
Veltari Customer Service
Ready in 48 hours
$997/mo
+ $3,000 one-time setup
Your net savings
$3,000–$4,500/moor $36,000–$54,000/yr per year
Plus benefits a human can't match
- 24/7 coverage across time zones (humans can't match this)
- Resolves ~80–90% of tickets without escalation
- Never has a bad day — same quality response at 3am
What clients say
89% OF TICKETS RESOLVED WITHOUT ESCALATION
“Our customers are in three time zones. Before Veltari, half were waiting hours for replies. Now everything gets handled instantly and only the weird stuff lands in my inbox.”
JL
Jennifer L.
Founder, Glow Skincare Co.
Investment
$997/mo
+ $3,000 one-time setup
- Built and deployed in 48 hours
- Weekly performance report
- Unlimited tweaks within scope
- Three-month minimum, then month-to-month
Founder pricing: first 3 clients get setup FREE — save $3,000 upfront.
FAQ
What if a customer asks something unusual?
The agent escalates to you via Slack or SMS within seconds. You stay in the loop on edge cases.
Does it remember conversations?
Yes. Every conversation is logged with full context, so follow-ups feel continuous.